BOOKING CONDITIONS AND INFORMATION

For the hire of accommodation and provision of services as arranged through ebutler.

1. Definitions and Interpretation

The following Booking Conditions together with the general information contained on our website forms the basis of the contract with the Client (the person who completes the reservation as party leader and includes all persons on whose behalf the accommodation is booked) and the directors of ebutler. It is the Client’s responsibility to read the Booking Conditions before making a reservation.

2. How to Book

To make a booking the Client must complete the online reservation form which can be found at   

http://www.ebutler.co.uk/ebutler/Reservation

Or provide the required details in writing or via e-mail together with a copy of photographic ID, either passport, driving licence or photo ID card.

No contract shall exist between the Client and ebutler until the reservation form is completed and acknowledged by ebutler and a 25% (or agreed sum) deposit has been paid.

3. Terms of Payment

Long Term Stays are invoiced every 4 weeks and paid in advance.

Short Term Stays are invoiced every week and paid in advance.

In order to confirm the booking the agreed deposit must be paid at the time of booking. (usually 25% of the total price for the entire stay) Any balance is payable at least 1 week before arrival. 

The Client will be liable to fulfill payment for all those persons in whose name the booking was made. If payment is not received by the due date ebutler reserves the right to cancel the arrangements without further notice to the Client and levy the appropriate cancellation charges as detailed below. 

ebutler strongly recommends that the Client has adequate travel insurance in place at this time to cover the deposit in case of cancellation.

Once the deposit is received, a confirmation/receipt will be sent to the Client. Please contact ebutler immediately if any details are incorrect as it may not be possible to make changes later.

Access to the property

Check-in

Check-in is from 2pm on the day of arrival. Key collection details will be issued usually one week before check-in day. Early check in may be possible on request but is subject to availability.

Check-out

Check-out is by 10am on the day of departure. Late check out may be possible on request for an additional fee but is subject to availability.

Specific attention is drawn to these times to allow proper cleaning and preparation of the accommodation.

5. Alteration or Cancellation by the Client

Should the Client wish to make any changes to the confirmed booking, the Client must notify ebutler as soon as possible in writing or by email. Where an alteration can be accommodated, an amendment fee may be payable together with any costs incurred by ebutler.

A cancellation must be made in writing or by email to ebutler by the Client or party leader. The notice of cancellation will be effective when it is received by ebutler. 

The following cancellation charges will apply when cancellation notice is given prior to check-in (percentage of total price of the booking):

More than 28 days = loss of Deposit

8 to 28 days 50%

0 to 7 days 100%

Following check-in, the minimum cancellation notice to vacate is 

Long Term Stays = 1 week after the first 4 weeks. (long term means 4 weeks or more)

Short Term Stays = 1 week

If a special or reduced rate has been agreed for a long term booking of over 30 nights the landlord reserves the right to charge the full published rate back dated to the start of the booking if notice is given to leave early, even if notice is given within the time frames specified above.

6. Alteration or Cancellation by ebutler

It is highly unlikely that ebutler will have to alter or cancel the confirmed booking but we must reserve the right to do so. If ebutler have to make a significant change the Client will be offered compensation or a full refund unless the alteration or cancellation is as a result of “Force Majeure”. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

7. Extension Policy:

The Client must provide at least 7 days written notice to apply for an extension to the reserved move-out date. ebutler will endeavour to grant any requests for such extension, however, this will be strictly subject to availability and cannot be guaranteed. An alternative apartment may be offered if the apartment that was initially booked is unavailable for all or any part of the extension period.

7. Covid-19 extension due to isolation

If a guest is forced to remain in the property for long than the booked / paid stay due to covid isolation requirements, or for any other reason, the full cost of the extension of stay is applied to the guest and this will be required to be paid at the same rate as the original reservation and on the same payment terms.

8. Accuracy of Information

ebutler does its best to ensure that the information on our websites, or given by letter or by word of mouth, is correct and it is always given in good faith and in the belief that it is true. Regrettably, errors do occur and descriptions are subjective. The Client should therefore check with ebutler in advance regarding any feature that is of particular importance to the stay.

9. Damage and Nuisance by the Client

ebutler reserve the right to recover from the Client the cost of repairs or replacements of any damage or loss caused. 

ebutler also reserves the right to terminate the letting of the accommodation of any Client whose behavior is considered detrimental to ebutler, its clients or any third party and no further contractual obligations will apply.

If the Client fails to bring to the attention of ebutler any damage found at the Property within 24 hours of arrival, it will be assumed that the Client was responsible for that damage.  

Lost keys or keys not returned at the end of the tenancy will be charged at £45 + VAT per key 

The Client agrees to pay for any such losses or damages upon check-out and this fee will be deducted from the payment card used for the booking.

10. Smoking

Smoking is not allowed in any ebutler properties and a charge of £250 will be made upon check-out, to refresh any property where Clients have been smoking inside properties.

11. Personal Belongings and Security

Security in the Property is taken seriously and ebutler request that the Client takes care to minimise any risks and to ensure they are adequately insured. All personal items including baggage and equipment are at all times and circumstances at the owner’s risk and ebutler cannot take responsibility for any loss or damage to such items.

12. Children

The Client must accept responsibility for the behavior and welfare of any children in the Client’s party. Every effort is made to ensure safety in the Property, however any Client supervising children does so at their own risk.

13. Limitation of Liability

In the event that ebutler are found liable on any basis whatsoever our maximum liability to the Client is the cost of the booking in question.